Privacy Policy

1. Controller and contact details
Hawk & Peddle (“we”, “us”, “our”) is the data controller for the personal data processed via this website.
Registered address: 40 The Hawthorns, Charvil, Berkshire, RG10 9TS.
Contact email: support@hawkandpeddle.co.uk.
If you have any questions about this policy or our use of your personal data, please contact us at the email above.

2. Introduction
This Privacy Policy explains how we collect, use, store, share and protect personal data about you when you use our website https://hawkandpeddle.co.uk, place an order, subscribe to newsletters, contact us, work with us as sellers or otherwise engage with our services. We are committed to protecting your privacy and complying with the UK GDPR, which requires that personal data is processed lawfully, fairly and transparently.

3. What personal data we collect
We may collect and process the following categories of personal data:

  • Name, billing/shipping address, email address, telephone number (in connection with orders placed via our online shop or as sellers).

  • Payment and transaction data (processed via our payment provider).

  • IP address, device identifiers, browser type, operating system, referral URL and other technical information via cookies/log-files.

  • Marketing preferences (for example whether you have opted-in to receive newsletters).

  • Other information you choose to provide when you contact us (for example via our Contact Us form).

4. How we use your personal data — purposes and lawful bases
We process your personal data for one or more of the following purposes, on the corresponding lawful basis:

  • To fulfil your orders and manage our online shop (lawful basis: performance of a contract).

  • To send you marketing communications (lawful basis: consent, or where we rely on our legitimate interests in keeping in touch with past customers — whichever is appropriate).

  • To operate and maintain the website (lawful basis: our legitimate interests in ensuring the site functions properly and improving user experience).

  • To respond to your enquiries and provide customer support (lawful basis: our legitimate interests in managing our relationships with customers).

  • To comply with legal or regulatory obligations (lawful basis: compliance with a legal obligation).
    Where we rely on legitimate interests, we have assessed that our interests are not overridden by your rights and freedoms. If you would like further detail about this assessment, please contact us.

5. Sharing your personal data
We will share your personal data only as necessary, for example:

  • With our payment-processing provider to take payment for orders.

  • With our shipping / fulfilment providers to deliver goods.

  • With our IT-/hosting providers (for example our website host, backup service) so that our website can function.

  • If required by law, with law enforcement or regulatory bodies.

We do not sell or rent your personal data to third parties for their marketing purposes.

6. International transfers
Your data may be transferred to and processed in countries outside the UK/European Economic Area (“EEA”) if our service providers operate in those jurisdictions. In such cases, we ensure appropriate safeguards are in place (for example standard contractual clauses or adequacy decisions) to protect your data. If you would like a copy of the safeguards in place, please contact us.

7. Data retention
We retain your personal data only for as long as necessary for the purposes for which it was collected (for example to fulfil orders, comply with legal obligations, or for our legitimate interests in statistical analysis). When determining retention periods we consider the nature of the data, our relationship with you, legal and regulatory requirements, and whether the retention is necessary. After that period, we securely delete or anonymise the data.

8. Your rights
Under UK GDPR you have the following rights:

  • The right to access your personal data we hold (“subject access”).

  • The right to rectify inaccurate or incomplete data.

  • The right to erasure (“right to be forgotten”) in certain circumstances.

  • The right to restrict processing in certain circumstances.

  • The right to data portability (where applicable).

  • The right to object to processing based on legitimate interests or direct marketing.

  • If we process your data based on your consent, the right to withdraw that consent at any time (without affecting the lawfulness of prior processing).

  • The right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO) if you believe our processing of your personal data infringes data-protection law.
    If you wish to exercise any of these rights, please contact us at the contact details above.

9. Cookies and tracking technologies
We use cookies and similar tracking technologies to improve your experience on our website, for analytics, for marketing and to remember your preferences. When you first visit our website you will be asked to consent to non-essential cookies. You may manage your cookie preferences via your browser or via the cookie banner on our site. Please see our separate Cookie Policy in these policy pages for further details.

10. Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised or unlawful processing, and from accidental loss, destruction or damage. These include encryption, access controls, use of secure hosting, and regular reviews of our procedures. However, no website or internet transmission is totally secure, so we cannot guarantee absolute security.

11. Links to other websites
Our website may contain links to other websites operated by third parties. This Privacy Policy does not cover those external sites. We encourage you to read the privacy notices of each site you visit.

12. Changes to this policy
We may update this Privacy Policy from time to time (for example when our practices or legal requirements change). The latest version will be published on our website and, where appropriate, notified to you. Please check this page periodically for changes.

13. Contacting us
If you have any questions or concerns about this Privacy Policy or our processing of your personal data, please contact us at:
Email: support@hawkandpeddle.co.uk
Address: 40 The Hawthorns, Charvil, Berkshire, RG10 9TS


You also have the right to lodge a complaint with the ICO at:
Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire
SK9 5AF
Tel: 0303 123 1113 (from UK)
Website: https://ico.org.uk

End of Policy

Last updated: 22 November 2025

This Seller Agreement (“Agreement”) sets out the terms under which you (“Seller”) may list and sell products through the Hawk & Peddle online marketplace (“Platform”).
By applying to become a seller, creating a seller account, or listing products on the Platform, you agree to be bound by the terms of this Agreement.

“Hawk & Peddle”, “we”, “us” and “our” refer to Hawk & Peddle (business entity details to be inserted).

1. About the marketplace

Hawk & Peddle is a curated online marketplace connecting customers with independent creators, designers and small businesses.
We act as:

  • A platform provider

  • A marketing and promotional channel

  • A payment collection agent

  • A customer support escalations team

We do not become the legal seller of your products unless otherwise stated.

 

2. Eligibility to sell

To become a Seller on Hawk & Peddle, you must:

  • Be 18 or older

  • Operate as a sole trader, partnership or registered business

  • Have the authority to enter into this Agreement

  • Provide accurate business and payment details

  • Comply with all relevant UK laws and regulations

  • Provide products that meet Hawk & Peddle’s quality standards

We reserve the right to accept or decline seller applications at our discretion.

 

3. Your responsibilities as a Seller

You must:

  • Provide accurate product descriptions, pricing and images

  • Ensure products are safe, legal and compliant with UK trading laws

  • Dispatch orders within the processing time stated on your listings

  • Provide tracking for orders over £30 where applicable

  • Respond to customer enquiries within 3 working days

  • Handle returns in line with UK consumer law and our Returns Policy

  • Keep your seller account information up to date

  • Fulfil all orders in a professional and timely manner

 

4. Product listings

You agree that:

  • Your listings must be accurate, honest and not misleading.

  • You must clearly state when items are made-to-order, custom, or non-returnable.

  • You must include correct size guides, materials, processing times and stock levels.

  • You will not list products that infringe copyright, trademarks or other IP rights.

  • You will not upload offensive, harmful or unsafe products.

Hawk & Peddle may remove listings that violate platform standards or legal requirements.

 

5. Orders, fulfilment and delivery

You must:

  • Dispatch orders within the processing time you have set

  • Use reliable couriers

  • Package items securely

  • Provide accurate tracking information when required

  • Notify us immediately of delays

  • Not include marketing materials encouraging customers to shop off-platform

If you repeatedly fail to dispatch on time, we may:

  • Temporarily hide your listings

  • Suspend your seller account

  • Remove you from the marketplace

Customers must never be left without communication.

 

6. Returns, refunds and customer service

You must comply with UK consumer law.

Mandatory Refund Obligations

You must accept returns for:

  • Faulty items

  • Damaged items

  • Incorrect items

  • Items not as described

You must:

  • Respond to return requests within 3 working days

  • Replace or refund within 14 days

  • Pay for return shipping of faulty/incorrect items

Non-Faulty Returns

If your item is:

  • Made to order

  • Customised

  • Personalised

You may legally refuse non-faulty returns.
However, your policy must be clearly stated on each listing.

Hawk & Peddle will intervene if you fail to comply with required standards.

 

7. Payments to Sellers

Hawk & Peddle collects customer payments on your behalf.
You authorise Hawk & Peddle to:

  • Collect payments

  • Deduct commission and fees

  • Disburse payouts to you

Payment Schedule

Sellers are paid on a [weekly/bi-weekly/monthly] basis, minus:

  • Marketplace commission

  • Transaction fees

  • Promotional fees (if applicable)

  • Any refunds due

Chargebacks & Fraud

If a chargeback occurs, we will:

  • Deduct the amount from upcoming payouts

  • Request reimbursement from you

  • Investigate potential customer issues

 

8. Fees and Commission

You agree to pay:

  • Marketplace commission of 9% per sale, not including taxes and shipping costs.

  • Payment processing fees

  • Optional promotional or advertising fees

  • Any penalties for breach of seller standards

We will provide written notice of changes to fees with at least 30 days’ notice.

 

9. Customer data and privacy (UK GDPR)

You must:

  • Only use customer data for fulfilling the order

  • Never add customers to mailing lists without explicit consent

  • Never share, sell or misuse customer information

  • Store and process customer data securely

You must comply with:

  • UK GDPR

  • Data Protection Act 2018

  • Hawk & Peddle’s Privacy Policy

If you mishandle customer data, we will immediately suspend your account.

 

10. Intellectual Property

You confirm that:

  • You own or have permission to use all images, descriptions and designs you upload

  • Your products do not infringe third-party intellectual property

  • You grant Hawk & Peddle a licence to use your images and descriptions to market your products

This licence is non-exclusive and revocable upon termination.

 

11. Prohibited items

You may not sell:

  • Weapons

  • Counterfeit items

  • Unsafe or non-compliant goods

  • Offensive or harmful content

  • Items banned under UK law

  • Items violating copyright or trademark laws

We will remove prohibited items without notice.

 

12. Account suspension or removal

We will suspend or remove a seller for:

  • Repeated late dispatches

  • Poor product quality

  • Non-compliance with UK consumer law

  • Ignoring customer messages

  • Misuse of customer data

  • Fraudulent or unsafe behaviour

  • IP infringement

  • Any action that harms customers or the platform

We will always notify you unless immediate action is legally required.

 

13. Hawk & Peddle’s rights

We may:

  • Modify the platform features

  • Promote sellers or products at our discretion

  • Remove listings

  • Resolve disputes between customers and sellers

  • Refund customers directly if required

  • Enforce marketplace policies

We are not liable for your business losses or operational costs.

 

14. Termination

Either party may terminate this Agreement with 14 days’ notice.
Upon termination:

  • All listings will be removed

  • Outstanding orders must still be fulfilled

  • Refund obligations still apply

  • Outstanding debts/fees must be paid

 

15. Governing law

This Agreement is governed by the laws of England and Wales.
Any disputes will be resolved in UK courts.

 

16. Acceptance

By listing products on Hawk & Peddle, you confirm you have read, understood and agreed to this Seller Agreement.

 

 

End of Seller Agreement

For Marketplace Sellers & Customers
Last updated: 22 November 2025

Hawk & Peddle is a curated online marketplace that connects customers with independent creators, designers and small businesses. This policy explains how returns and refunds work when you purchase through www.hawkandpeddle.co.uk.

Because we operate as a marketplace, some products are sold and fulfilled directly by independent sellers. In all cases, your legal rights as a UK consumer remain fully protected. This policy follows the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 (“distance selling rules”).

1. Who is responsible for returns?

Products sold by Hawk & Peddle directly

Some products (including many print-on-demand items) are created and fulfilled by Hawk & Peddle or our fulfilment partners.
For these items, Hawk & Peddle manages returns and refunds directly.

Products sold by independent sellers

Each seller on the marketplace is responsible for the quality, fulfilment and returns of their own products.
However:

  • Hawk & Peddle oversees the process

  • We offer support if communication is required

  • We intervene if a seller fails to meet UK consumer law

You will always have someone to contact, and your rights are protected.

2. Your right to cancel (cooling-off period)

Under UK law, you may cancel certain online purchases within 14 days of receiving the goods, without giving a reason.

However, this right does NOT apply to:

  • Custom-made products

  • Made-to-order items

  • Personalised goods

  • Digital downloads once accessed

  • Perishable items

Because many Hawk & Peddle and marketplace-seller products are made to order (including most clothing, accessories, prints, and home décor), the cooling-off period may not apply unless stated otherwise by the seller.

The product page will always make this clear.

3. Faulty, damaged or incorrect items (always covered)

Regardless of who the seller is, you always have the right to a replacement or refund if an item arrives:

  • Faulty

  • Damaged

  • Not as described

  • Not what you ordered

This right is protected by the Consumer Rights Act 2015.

Your responsibilities:

Please contact us within 30 days of receiving the item.
We may request photos so we can assist the seller or the fulfilment partner.

Our commitment:

Hawk & Peddle will:

  • Ensure the seller provides a refund or replacement

  • Step in on your behalf if needed

  • Issue a refund ourselves if a seller does not cooperate (rare)

You will not be charged for returning a faulty or incorrect item.

4. Non-faulty returns

For items sold by Hawk & Peddle

Return eligibility depends on whether the product is:

  • Made to order → usually not returnable unless faulty

  • Non-custom stock item → returnable within 14 days

For items sold by marketplace sellers

Each seller may have their own returns policy in addition to UK consumer law.
This will be shown on the product page.

If the seller accepts non-faulty returns, you must:

  • Contact us within 14 days of receiving the item

  • Return it within 14 days after approval

  • Ensure it is unused, unworn and in original packaging

Return shipping is usually the customer’s responsibility unless the seller states otherwise.

5. Items that cannot be returned unless faulty

  • Print-on-demand or made-to-order items

  • Personalised or custom items

  • Items that have been worn, washed or used

  • Earrings (for hygiene reasons)

  • Digital downloads

  • Perishables

  • Items sold as clearance or “final sale” (unless faulty)

These rules follow the Consumer Contracts Regulations and seller-specific policies.

6. Exchanges

Because many products are created individually or custom-made, we do not offer exchanges for size or colour.

If you need a different size or style, a new order must be placed.

Faulty or incorrect products are replaced at no cost.

7. Refunds

Refunds are issued to the original payment method once:

  • The return is received and approved, and

  • The seller verifies the condition (for non-faulty returns)

Timeframes:

  • Processing: up to 7 working days

  • Bank/payment provider processing: varies by provider

You will be notified when a refund has been issued.

8. How to request a return

Please contact us using the details below.
We handle communication with the seller on your behalf.

Email: support@hawkandpeddle.co.uk


Please include:

  • Order number

  • Product details

  • Reason for return

  • Photos (if faulty or damaged)

We will confirm whether the item is:

  • Returnable

  • Non-returnable under UK exemptions

  • Covered by the seller’s own return policy

9. Delivery issues and missing items

If your parcel has not arrived:

  1. Check with neighbours or local depots.

  2. Contact us so we can investigate with the seller or courier.

If the courier confirms the item is lost, we or the seller will replace or refund it.

10. When Hawk & Peddle may step in

We will intervene if a seller:

  • Fails to respond to a return request

  • Does not follow UK consumer law

  • Refuses a valid refund

  • Consistently fails quality or fulfilment standards

If necessary, Hawk & Peddle will refund the customer directly and handle the matter with the seller.

Your protection comes first.

11. Our promise to customers and sellers

For customers:

You are always protected by UK consumer law, and we are here to help with any issue.

For sellers:

 

Hawk & Peddle supports fair policies that respect your business model while ensuring customers receive a trustworthy and transparent shopping experience.

Last updated: 22 November 2025

Welcome to Hawk & Peddle. These Terms & Conditions (“Terms”) explain how you may use our website, shop from our marketplace, and interact with our services. By using www.hawkandpeddle.co.uk, you agree to these Terms.

If you do not agree, please do not use the site.

“Hawk & Peddle”, “we”, “us” and “our” refer to:
Hawk & Peddle (business details to be inserted)

“You”, “your” or “customer” refers to buyers, visitors, and users of the website.

These Terms incorporate the following policies:

  • Returns & Refunds Policy

  • Shipping Policy

  • Buyer Policy

  • Privacy Policy

  • Cookie Policy

  • Seller Agreement (for sellers)

1. About Us

Hawk & Peddle is a curated online marketplace, meaning:

  • Some products are sold and fulfilled directly by Hawk & Peddle

  • Other products are sold and fulfilled by independent sellers (“Marketplace Sellers”)

  • All sellers are vetted and must comply with UK consumer law

  • Hawk & Peddle supports customer service and disputes

We act as the platform where buyers and sellers interact.

2. Use of the Website

You agree to use the website lawfully and not to:

  • Break any applicable laws or regulations

  • Interfere with the website’s security or performance

  • Use the site to send harmful or fraudulent content

  • Reproduce or exploit content without permission

We may suspend or restrict access if misuse is detected.

3. Your Account

To shop or sell, you may create an account. You agree to:

  • Provide accurate information

  • Keep your login secure

  • Notify us of any unauthorised use

We may suspend accounts that breach these Terms.

You must be 18 or older to create an account.

4. Marketplace Structure

Products sold by Hawk & Peddle

These are fulfilled by us or our production partners.

Products sold by Marketplace Sellers

These are fulfilled directly by the seller. The seller is the legal merchant, but Hawk & Peddle oversees customer service and ensures compliance.

Regardless of who sells the product, your consumer rights remain protected.

5. Pricing and Payment

Prices are shown in GBP (£) and include VAT where applicable.

You agree that:

  • All payment information provided is accurate

  • You are authorised to use the chosen payment method

  • Payment is taken at the point of order

We may refuse or cancel an order if:

  • Payment cannot be processed

  • Fraud is suspected

  • The listing contains a clear pricing error

If a pricing error is obvious and unmistakable, we are not obligated to supply the item at that price.

6. Product Descriptions

We aim for accuracy, but:

  • Colours may vary slightly due to screen settings

  • Sellers are responsible for ensuring information is accurate

  • Slight variations in handmade or custom products are normal

If a product is not as described, you are entitled to a refund or replacement in line with the Consumer Rights Act 2015.

7. Orders and Contract Formation

When you place an order, you receive an email confirmation.
This does not constitute acceptance.

A contract is formed only when:

  • Hawk & Peddle dispatches your item

  • or a Marketplace Seller dispatches your item

If an item is unavailable or cannot be fulfilled, we will notify you and issue a refund.

8. Delivery

Delivery times are estimates only.
Full details are available in our Shipping Policy.

You acknowledge that:

  • Delivery times may vary by seller

  • Items may arrive in separate parcels

  • Delays outside our control can occur

If your order is lost, we or the seller will refund or replace it once confirmed by the courier.

9. Returns & Refunds

Your rights are set out fully in our Returns & Refunds Policy, which forms part of these Terms.

In summary:

You are entitled to a refund or replacement if the item is:

  • Faulty

  • Damaged

  • Incorrect

  • Not as described

These rights cannot be removed or limited.

Cooling-off period

Under UK law (Consumer Contracts Regulations 2013), you have 14 days to cancel certain online purchases.

However, this does not apply to:

  • Made-to-order products

  • Custom or personalised items

  • Digital downloads once accessed

Because many Hawk & Peddle items are made to order, these may not be returnable unless faulty.

10. Intellectual Property

All content on the website—including text, images, branding and logos—is protected by intellectual property rights.

You may not:

  • Copy

  • Reproduce

  • Sell

  • Distribute

  • Modify

any content without our written consent.

Marketplace Sellers retain ownership of their own designs, images and product content.

11. Customer Conduct

You agree not to:

  • Harass or abuse sellers or staff

  • Submit false claims or chargebacks

  • Attempt to buy or sell off-platform

  • Misuse our website or customer service channels

  • Engage in fraud or illegal activity

We may suspend or restrict accounts for misconduct.

12. Seller Conduct

Sellers must follow the Seller Agreement, which includes:

  • Complying with UK consumer law

  • Maintaining accurate listings

  • Meeting dispatch times

  • Accepting valid returns

  • Managing customer service professionally

If a seller does not comply, Hawk & Peddle may step in, refund the customer, and recoup costs from the seller.

13. Our Liability

We are responsible for:

  • Items sold directly by Hawk & Peddle

  • Ensuring Marketplace Sellers follow UK consumer law

  • Providing a safe and compliant platform

  • Refunds where sellers do not comply

We are not responsible for:

  • Business losses

  • Loss of profits, revenue or data

  • Delays caused by couriers or external factors

  • Content provided by Marketplace Sellers

Nothing in these Terms limits your statutory rights.

14. Events Outside Our Control

We are not liable for delays or failures caused by events outside our control, including:

  • Postal strikes

  • Supplier issues

  • Natural events

  • System outages

  • Courier delays

We will update you and take reasonable steps to resolve the issue.

15. Termination of Use

We may suspend or terminate your account if you:

  • Breach these Terms

  • Engage in fraud or misuse

  • Abusively message sellers or buyers

  • Misuse our platform

You may close your account at any time by contacting us.

16. Changes to These Terms

We may update these Terms from time to time.
The latest version will always be available on the website.

Continued use of the site constitutes acceptance of updated Terms.

17. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the UK courts.

18. Contact Us

For questions or concerns:

📧 Email: support@hawkandpeddle.co.uk
📍 Address:40 The Hawthorns, Charvil, Berkshire, RG10 9TS

We’re here to help.

Last updated: 22 November 2025

This policy works alongside our Returns & Refunds Policy, Shipping Policy, Privacy Policy, Cookie Policy, and our Marketplace Seller Agreement.

By placing an order on www.hawkandpeddle.co.uk, you agree to this Buyer Policy.

1. About the Marketplace

Hawk & Peddle operates as a platform, meaning:

  • Some products are sold and fulfilled by Hawk & Peddle

  • Other products are sold and fulfilled by independent third-party sellers

  • All sellers must comply with UK consumer law

  • Hawk & Peddle oversees customer service and steps in if a seller does not comply

Regardless of who fulfils your order, you always have consumer rights and we help ensure they are respected.

2. Placing an Order

By placing an order, you acknowledge:

  • You have checked product descriptions, sizes, colours and custom details

  • You understand that many items are made-to-order or custom created

  • These items may have slightly longer processing times

  • Once production begins, made-to-order items cannot be cancelled unless faulty

If you need help before ordering, contact us at [insert email].

3. Payment & Security

We take payments securely on behalf of all sellers.

You agree to:

  • Provide accurate payment information

  • Only use payment methods legally belonging to you

  • Ensure your delivery details are correct

If an incorrect address is provided, we cannot guarantee retrieval or replacement of the parcel once it has been dispatched.

4. Communication

You agree to:

  • Check your order confirmation email

  • Respond to information requests when necessary (e.g., customisation details)

  • Contact us if something seems incorrect or unclear

We aim to respond to customer messages within 1–3 working days.

5. Shipping & Delivery Expectations

Delivery times depend on:

  • Whether the item is made-to-order

  • The seller’s location

  • The courier used

Estimated delivery times are listed in our Shipping Policy.

By purchasing, you understand:

  • Some items may arrive in separate parcels

  • Unexpected delays may occur (e.g., courier issues, seasonal peaks)

  • Tracking is provided where available

You must notify us within 30 days if an order has not arrived.

6. Returns & Refunds

Your rights as a buyer are fully covered in our Returns & Refunds Policy.

In summary:

You are entitled to a refund or replacement if your item is:

  • Faulty

  • Damaged

  • Incorrect

  • Not as described

These are protected rights under the Consumer Rights Act 2015.

Cooling-off period (non-faulty returns)

The 14-day cancellation period under the Consumer Contracts Regulations 2013 applies only to certain products.

Most items on Hawk & Peddle are made-to-order or personalised, which means they cannot be returned unless faulty.

Product pages clearly indicate if returns are accepted.

Return shipping

  • For faulty or incorrect items → seller pays

  • For eligible non-faulty returns → customer pays (unless stated otherwise)

You agree to follow the instructions given by Hawk & Peddle or the seller.

7. Use of Customer Data

Your data is used in accordance with our Privacy Policy and Cookie Policy.

When you order, you agree that:

  • Your information may be shared with sellers only for fulfilling your order

  • Sellers must not use your information for marketing without your explicit consent

  • Your data is stored securely and in compliance with UK GDPR

We never sell your personal data to third parties.

8. Prohibited Buyer Behaviour

To protect our sellers and the integrity of the marketplace, buyers must not:

  • Abuse sellers or staff

  • File false refund or chargeback claims

  • Purchase items with intent to resell without permission

  • Engage in fraudulent behaviour

  • Provide misleading information in order disputes

  • Circumvent the Hawk & Peddle platform by requesting off-platform sales

Hawk & Peddle may refuse service or close accounts that violate these terms.

9. Disputes & Escalation

If you have an issue with an order:

  1. Contact us at [insert email]

  2. Provide your order details and any relevant photos

  3. We will liaise with the seller

  4. If the seller does not respond or comply with UK law, Hawk & Peddle will step in directly

Our goal is always to resolve issues fairly and quickly.

10. Changes to This Policy

We may update this Buyer Policy from time to time.
The version posted on the website at the time of purchase will apply to your order.

11. Contact Us

If you have any questions about this policy or your order, please contact:

📧 Email: [insert email]
📍 Address: [insert address]

We are here to help.

 

✔ Buyer Policy Complete